Frequently Asked Questions for Long Lasting Carpet & Tile

The best way to ensure long–lasting beauty, comfort, and durability in your carpet is to vacuum it regularly, as it prevents soil from becoming embedded in the carpet’s pile. Remember to clean your vacuum bag or collection compartment regularly to ensure proper suction.

Not only should you keep your carpet cleaned regularly, but your tile and grout need TLC as well. Although mopping your tile and grout regularly can reduce bacteria, the porous nature of grout leads to deep, hidden stains and discoloration. An easy way to clean your grout at home between professional cleaning sessions is with a natural mixture of hydrogen peroxide, baking soda, and dish soap.

Living room of modern home


How do I fix a snag in my carpet?

Use scissors to clip sprouts and snags; do not pull them or you may damage the carpet.

How do I touch up burnt carpet spots?

If your carpet is burned, remove the tops of the dark, burnt fibers with curved fingernail scissors. If the burn is extensive, the carpet may require patching or replacement.

How do I fix dented or flattened carpet from furniture?

To remove a dent caused by heavy furniture, stroke carpet with the edges of a coin. You can also use a hair dryer or a steam iron to gently raise the dented area while you tug upward on the tufts. Caution: do not let the iron touch the carpet.

What do I do if my carpet was flooded?

If flooding occurs from a burst pipe, washing machine overflow, or other leak, the carpet needs to be dried, front and back, by a professional cleaner with the proper equipment.

Why should I have a professional clean my upholstery?

Lots of particles can settle into the cushions of your furniture. Dust, pet hair, dead skin cells, and oil produced from your skin can all be left behind on your sofa. A professional cleaning can reduce allergens and revive the beauty of your furniture.

How often should I get my upholstery cleaned?

Similar to carpet, upholstery should be cleaned one to two times a year. Of course, it doesn't hurt to clean it more frequently if you have indoor pets.

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